BetterPath Disability Care Pty Ltd

At BetterPath Disability Care, we are committed to protecting your privacy and handling your personal information in a safe, secure, and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with applicable Australian privacy laws.

1. Information We Collect

We may collect personal and sensitive information, including:

  • Full name, contact details (phone, email, address)
  • Date of birth and identification details
  • NDIS participant information
  • Health and medical information relevant to your care
  • Information provided through forms (contact, referral, enquiry)
  • Any other information necessary to provide our services

2. How We Collect Information

We collect information in various ways, including:

  • When you fill out forms on our website
  • When you contact us via phone, email, or in person
  • During service delivery and consultations
  • Through third parties such as support coordinators or healthcare providers (with consent)

3. How We Use Your Information

We use your information to:

  • Provide and manage our services
  • Develop personalised support plans
  • Communicate with you regarding your care
  • Process referrals and enquiries
  • Comply with legal and regulatory requirements
  • Improve our services and website experience

4. Disclosure of Information

We may share your information with:

  • Healthcare professionals involved in your care
  • NDIS and government authorities (where required)
  • Support coordinators or authorised representatives
  • Service providers assisting in business operations

We only share information when necessary and with appropriate consent or legal obligation.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure systems, restricted access, and staff training.

6. Access and Correction

You have the right to:

  • Access the personal information we hold about you
  • Request corrections if your information is inaccurate or incomplete

To do so, please contact us using the details below.

7. Cookies and Website Usage

Our website may use cookies and tracking technologies to improve user experience and analyse website performance. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

BetterPath Disability Care Pty Ltd
12 Herbert Street
Yarra Junction Vic 3797
📞04974 06908
📞04233 66831
📧 support@betterpathcare.com.au